Tips for Consumers

Keep all estimates, invoices, and other records that you are given by the repair shop, even if there is no charge.  Should your car appear to be incorrectly repaired or require additional or repeat repair, you will need records of prior repair work.

The invoice should state what repair work is guaranteed. You need this information until the guarantee period runs out.

Take notes on all telephone calls or other conversations when a shop tells you additional parts or labor are needed and the work may cost more than the estimate.  Write down the date and time, the name of the person you talked to, and whether you authorize the additional cost.  If you authorize it, this becomes a "final estimate".

Go with your car to the shop whenever possible, so that none of your rights are waived. If you are dissatisfied with an estimate, you may wish to obtain additional estimates.

Getting  Help?

Florida Department of Agriculture and Consumer Services, Division of Consumer Services, Mayo Building, Tallahassee, Florida  32399-0800.  Toll Free: (Complaints) 1-800-435-7352