The Florida Motor Vehicle Repair Act, effective January 1, 1981, provides new rights for consumers who need to have a motor vehicle repaired. It requires an exchange of information between the consumer and the shop so that the extent of each job and the estimated cost are clearly established before work is begun.

The law should reduce the number of "five o'clock surprises" at bill paying time, to the benefit of the consumer and the repair industry. It also provides new legal steps for both parties to take when there is a dispute that must be settled in court. It is the responsibility of every repair shop to know and comply with the law.

The Act provides exact legal steps to be followed by both parties in case of a dispute over the bill.

In the event that a customer is unhappy about the bill, but wants to have his vehicle returned, he can file a bond with the Clerk's Office for the amount of the final bill plus storage charges. In order to know the exact amount that is owed, the customer must bring a bill marked "final" and dated the same day he wishes to post bond. Upon depositing the same amount that is quoted on the final bill with the Clerk's Office, the customer will receive a certificate directing the shop to release the vehicle.

If the shop does not release the vehicle upon presentation of the certificate, a law enforcement officer will help deliver the certificate if the customer wishes their aid.

The Records Division of the Clerk's Office, in Punta Gorda is available to assist you with this type of problem.